If you have a wamo business account and you've ever received a wamo email, you'll know it's possible to reach a real wamo team member just by hitting reply: no 'no-reply' address here. But there are a few other ways to contact us too, and we'll walk through all of them, as well as why it matters so much to us that getting in touch is easy.
For us, people and relationships are at the core of what matters most. On the surface, we're a business account working with a business, but at the end of the day both our team and yours are made up of people, and the better the communication, the better the outcome for everybody.
Having started out as a small business ourselves and grown quickly, we know how tempting it can be to let customer service take a back seat, or to automate and outsource it as fast as possible. That's not for us: personalised customer service is baked into our values. Starting small also means we know how much courage it takes to get a business off the ground, how many decisions there are to make, how much pressure builds as you grow, and how valuable the right support at the right time can be.
With business accounts, wamo helps make business possible, easily
By making managing your finances easy, keeping you informed, and providing transparent information wherever possible, we're focused on building trust and partnership with every customer. So, how do you actually get in touch with us?
How do I contact wamo customer support directly?
There are three main ways to reach a wamo customer care team member directly:
- Live chat: Go to the website and tap the blue chat bubble in the bottom-right corner. An automated question helps route you to the right person, and a real team member typically responds within minutes.
- Email: Write to support@wamo.io. It helps (though it's not required) to describe the issue so the right person can get back to you. Include a phone number if you'd like a call instead.
- Reply to a wamo email: If you have a wamo account, or have even just started signing up, you'll have received an email from us, so check spam if you can't find it. Our emails aren't sent from 'no-reply' addresses, so replying reaches an actual person on our team.
wamo advantages
There are plenty of reasons to choose wamo as your business account, but the one we're proudest of is our customer support. Financial services can be tricky and frustrating, and not everything can be changed. But whatever the circumstances, good relationships and open communication make the difference. Being more like a business partner than a provider is the first advantage of a wamo account. Here are some others:
- A business account you can open in one place
- Local EU IBANs, with support to hold and exchange multiple currencies
- Local and international payments made easy, with recurring and scheduled transfers
- Physical and virtual Visa debit cards included free across wamo's plans
- Simple, smart ease of use on both desktop and the wamo app
- And much, much more
To get started, download the wamo app from the App Store or Google Play. Registering only takes a few minutes, and once your account is approved you can start making and taking payments right away. If you have any questions or need any help along the way, now you know how to reach us.
