B2B
B2B is an acronym that means "business-to-business." It describes transactions between businesses.
Laine Redpath
B2C
Business-to-consumer, or B2C, is the term used to describe transactions between companies and individual consumers.
B2G
Business-to-government (B2G) describes transactions between companies and/or their agents and governments or public bodies.
Benchmarking
The way in which you measure various aspects of your systems (e.g., speed, efficiency, cost).
Core competency
A core competency is a unique capability that sets you apart from your competitors.
KPI
Key Performance Indicators are quantifiable metrics that indicate how effectively your business is operating.
Metrics
Any measurable parameter that you use to gauge the effectiveness of your business.
Performance review
A performance review is a process in which a manager evaluates each member of his or her team and provides feedback to help the employee understand how they can improve.
R&D
Short for research and development, and in the business world would refer to when a company or corporation is developing new services or products and improving existing ones.
Responsive design
A responsive website automatically changes its appearance based on the type of device that is being used to view it.
SWOT
SWOT analysis is a strategic planning tool that assesses an organisation’s: Strengths, Weaknesses, Opportunities and Threats. Download SWOT table here.
